* Due to high demand and promotions our product may sell out, we thank you for your patience & can’t wait for you to enjoy it*
What are your shipping times?
USA: 7-12 Business Days Business days
Processing Times
Orders can sometimes take 1-2 business days to process after placing the order before shipping out. We like to ensure that all packages are packaged correctly and safely. We do not ship on weekends. For certain products please provide 1-3 days for quality inspection.
Did the order cut-off Times?
Our order cut-off time will be 5 pm
Time Zone (GMT-05:00) Eastern Standard Time (New York)
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email or text providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
If you need more detailed information, please shoot us an email at contact@tilalabs.com and we’ll help you out!
Delivery Terms:
We use DHL Express, UPS®, USPS, and other Shipping depending on location to deliver the product.
SHIPPING COST AND TAX:
Shipping charges free
All prices and figures are listed in USD dollars.
We are not collecting any Tax
CHANGE OF ADDRESS
Once your order is in transit, we are unable to modify the delivery address. If you require a change of address, kindly get in touch with us within 24 hours of placing your order via email, failure to notify a change in address can lead to failed delivery. If the Failed delivery is due to an incorrect address that wasn’t notified within 24 hours customer is responsible for the cost of resending a new one.
MULTIPLE ADDRESSES
Regrettably, we are unable to ship to multiple addresses for a single order. If you require items to be shipped to multiple addresses, please place individual orders for each address. For further assistance, please reach out to us at contact@tilalabs.com
WRONG ADDRESS
In the event that you provide an incorrect delivery address during checkout we are not responsible for the lost of the package. You will be responsible for all shipping expenses associated with resending the product. For more information, please contact us at contact@tilalabs.com
DELAYED
We aim to deliver your order promptly; however, in some cases, delays may occur. If your order has no information for more than 4-5 days please contact us and we will check with the courier.
Customer Support
Email: contact@tilalabs.com
Contact information
Getting in touch with us is crucial for receiving your questions and feedback. If you have any inquiries, please don’t hesitate to contact us through our email at contact@tilalabs.com